Contact New Casino Australia

Whether you have a question about one of our casino reviews, something on the site that needs a second look, or an idea you'd like to share, this page explains the best way to reach us and what happens once you do.

How to Contact Our Team

Email is the most direct route to our editorial team. Every message is read by a real person, and we aim to reply within two working days. Write to us at [email protected].

To help us get back to you as efficiently as possible, a short explanation of your enquiry at the top of your message goes a long way. It means we can route it to the right person straight away rather than asking follow-up questions first.

What You Can Write to Us About

We welcome messages on a wide range of topics. The most common reasons people contact us include:

Questions about our reviews — If you'd like to know more about how we assessed a particular casino, the criteria we used, or why one site ranked above another, we're happy to explain our thinking.
Corrections and factual updates — Casino offers, terms and licensing details change. If you spot something on our site that looks out of date or inaccurate, please flag it. We take editorial accuracy seriously and act on reader tips.
Content suggestions — Covering Australian online casinos means there's always more ground to cover. If there's a topic, game category or type of site you'd like us to look into, let us know.
Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, mention it in your message and we will point you to appropriate support resources in Australia.
Partnership and commercial enquiries — If you represent a casino brand or an affiliate network and would like to explore working with us, introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings.
Technical issues — Broken links, pages that won't load, or anything else that isn't working as it should — we want to know so we can fix it.

What Happens After You Send a Message

There are no automated holding replies here. When your message arrives, a member of our team reads it and prepares a considered response. Our target is two working days, though during particularly busy periods it may take a little longer. We will always follow up.

If your enquiry is time-sensitive — for example, a correction to live content — please say so clearly in your subject line. We prioritise accuracy issues.

About Our Editorial Standards

New Casino Australia reviews offshore casinos that accept Australian players. Our assessments cover welcome offers and their real conditions, game libraries, payment options available to Australian residents, mobile performance, and the licensing and regulatory standing of each site. We also look at non-GamStop options for readers researching those specifically.

Commercial relationships with casino operators help fund this site, but they do not determine which sites rank highest or how they are assessed. Every recommendation carries at least one honest limitation, and we do not publish offers without their material conditions attached.

Reader feedback is a genuine part of how we keep that standard. If something we've published is wrong, misleading or simply unhelpful, we want to hear about it — not to defend it, but to fix it.

A Few Things We're Not Able to Help With

To set clear expectations, there are some things outside our scope:

We cannot intervene in disputes between players and casino operators. If you have a complaint about a site, contact that casino's support team or the licensing authority under which it operates.
We do not provide legal or financial advice. Nothing on this site should be read as a recommendation to gamble, and any decisions about depositing real money are entirely your own.
We cannot guarantee outcomes, promotions or bonus availability at any casino. Offers change frequently; always verify terms directly with the operator before participating.

Responsible Gambling Resources in Australia

If gambling is causing you or someone you know any distress, please reach out to one of the following free services:

Gambling Help Online — 1800 858 858, available 24 hours a day
Lifeline — 13 11 14, crisis support at any hour

You can also visit gamblinghelponline.org.au for online chat support and self-assessment tools.

Thank you for taking the time to get in touch. We read everything we receive and look forward to hearing from you.